Protecting Our Customers and Our Brand
At Flexihome Fits, customer trust and product integrity are our highest priorities. Recently, we have identified an increasing number of counterfeit products, look-alike items, and unauthorized sellers on various platforms, including but not limited to AliExpress, Yahoo, Shopee, independent websites, as well as multiple social media accounts that have misused or stolen our original videos and marketing content.
In several cases, customers who purchased from these third-party sellers mistakenly believed they were buying our official products. As a result, they contacted us regarding order issues, shipping delays, or product quality concerns, and in some instances, negative reviews were left on our official channels due to this misunderstanding.
To protect our customers and our intellectual property, we have already initiated formal complaints and legal actions against the infringing products, websites, and accounts that have been identified.
Intellectual Property Protection
We hereby formally state that our brand name, product names, and official website domain are protected under applicable patent laws and intellectual property regulations.
This protection includes, but is not limited to:
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Product patents and proprietary designs
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Exclusive written content and product descriptions
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Marketing materials and descriptions of unique product features
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Product images, photographs, videos, and other visual assets
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All other original creative materials developed by our company
Any unauthorized use, reproduction, or imitation of the above content constitutes intellectual property infringement and is strictly prohibited by law, regardless of whether any agreement exists with our company.
Important Notice Regarding Unauthorized Purchases
Only products purchased through our official website and authorized sales channels are genuine and eligible for our quality assurance, warranty coverage, and after-sales support.
Products purchased from other websites, platforms, or sellers:
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Are not manufactured by us
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Are not shipped by us
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Are not covered by our warranty or customer service
Accordingly, we are unable to take responsibility for the quality, delivery, safety, warranties, or after-sales service of products purchased from unauthorized sources.
If you experience any issues with a product purchased from another seller, we strongly recommend that you:
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Contact the seller you purchased from directly; and
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Reach out to your payment service provider or the relevant platform for assistance.
Official Shipping and Inventory Update
We would also like to clarify that our official products are currently shipping as scheduled. In addition, our U.S. inventory is being continuously replenished to meet customer demand and ensure timely fulfillment.
How to Ensure You Are Purchasing a Genuine Product
To guarantee that you receive an authentic, patented product along with full customer support, please ensure that you purchase only through our official channels.
If you are ever unsure whether a website or seller is authorized, we encourage you to contact us before placing an order.
For any questions related to our products, patents, or authorized sales channels, please contact us at:
info@flexihomefits.com
Our Commitment
We remain committed to protecting our customers, maintaining product quality, and defending our intellectual property. We sincerely appreciate your understanding, vigilance, and continued support.
Thank you for choosing genuine products and supporting original innovation.
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